Terms and Conditions, & Privacy Policy

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Terms & Conditions

1. Introduction

Welcome to Pristine Panes! By booking a service, using our website, or subscribing to our SMS notifications, you agree to the following Terms & Conditions. Please read them carefully.

2. Services Provided

Pristine Panes offers professional window cleaning services. By scheduling an appointment, you agree to allow our team to access your property to complete the service.

3. Booking & Payments

• Appointments can be booked via phone, SMS, or our website.
• Payment is due upon completion of service unless otherwise agreed upon.
• We accept cash, checks, and digital payments.
• If a service requires a deposit, it will be communicated upfront.

4. Cancellations & Rescheduling

• Customers must provide at least 24 hours' notice for cancellations or rescheduling.
• Last-minute cancellations may be subject to a cancellation fee.
• Pristine Panes reserves the right to reschedule appointments due to weather or unforeseen circumstances.

5. Liability & Damage

• Our team takes great care while performing services. However, we are not liable for pre-existing damages or fragile windows.
• Customers should notify us of any concerns before service begins.

6. SMS Communication & Marketing

• By booking a service, you agree to receive SMS messages related to appointment confirmations, reminders, and service updates.
• You may also receive occasional promotional messages.
• To opt out at any time, reply STOP to our messages.

7. Changes to These Terms

Pristine Panes reserves the right to update these Terms at any time. Continued use of our services implies acceptance of the latest version.

Privacy Policy

1. Information We Collect

We collect personal information such as:

• Name
• Phone number
• Email address
• Service address

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Send service-related notifications (SMS, email, or phone calls)
• Improve customer experience
• Send occasional promotional offers (if you opt in)

3. Data Protection & Security

• We do not sell or share your personal information with third parties except as necessary to provide our services (e.g., payment processors).
• Your data is stored securely and only accessed by authorized personnel.

4. Opting Out & Data Deletion

• To stop receiving SMS messages, reply STOP at any time.
• To request deletion of your data, contact us at contact@pristinepanes.info

5. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy policies or content.

6. Changes to This Privacy Policy

Pristine Panes may update this Privacy Policy as needed. Updates will be posted on our website.

7. Contact Information

For questions about these Terms or Privacy Policy, contact us at:

• Phone: (833) 667 6327
• Email: contact@pristinepanes.info
• Website: pristinepanes.info

By using our services, you agree to these Terms & Conditions and Privacy Policy.

Thank you for choosing Pristine Panes!

Last Updated: 02/15/2025